100% Australian Operated
All client files and data are handled locally within Australia under strict Privacy Act guidelines.
Founded by a Former Centrelink Team Lead
Taking the Stress Out of Centrelink.
Australia's premier Centrelink concierge. Tell us who you are so we can guide you to the right support.
For Individuals & Families
We've got your back. Let's tackle the Centrelink maze together.
Between the endless paperwork, confusing rules, and spending hours on hold, dealing with Centrelink is enough to make anyone pull their hair out. Founded by a former Centrelink Team Lead, we take the heavy lifting completely off your plate. Put the kettle on, take a deep breath, and let us handle it.
For Financial Professionals
Scale your practice, not your admin.
CennoAssist is Australia's go-to behind-the-scenes Centrelink liaison service. We integrate seamlessly with your paraplanning team to manage end-to-end Centrelink and aged care reporting, so your advisers can focus on strategy, not sitting on hold.
The Centrelink Challenge
Whether you're helping a parent through their own claim or managing updates for your clients, the same friction slows everyone down. Long waits, shifting rules and paperwork that never quite ends.
Hours on Hold
Average wait times exceed 40 minutes. That's time lost from your day, whether you're chasing a client's update or a parent's claim.
Inconsistent Information
Different agents give different answers. It's frustrating, and it leads to costly mistakes for families and practices alike.
Complex Legislation
Means testing, income reporting, asset thresholds, it's a maze of constantly changing rules.
Worry and Uncertainty
Families worry about delays and underpayments, and for advisers that stress reflects on the advisory relationship.
Full Centrelink Management
A Dedicated Centrelink Partner for Your Family or Your Practice
We guide families and support financial advisers, accountants, aged care specialists, and family offices with the same complex Centrelink work, from applications and assessments to reporting and follow-up. Whether you need a trusted guide for your own claim or a reliable partner for your practice, we take the admin off your hands and keep you informed.
Age Pension & CSHC Applications
Aged Care Means Testing Assessments
Income & Asset Updates
Gifting & Deeming Adjustments
Centrelink Correspondence Nominee Setup
5+
Years Centrelink
Experience
Legislation Expert
In-depth knowledge
Simple Process
How CennoAssist Works
Getting started is easy. Whether you're an individual, a family or a practice, we adapt to the way you work so Centrelink stops taking over your time.
01
Flexible Onboarding
Whether it's your own claim, a parent's, or your practice's clients, we start with a quick chat and set up the right Centrelink authorisation for your situation.
02
Send Your Requests
Share new claims, forms or updates through a secure form or email. Income changes, asset adjustments, new applications, we handle it all.
03
Tailored to You
We shape our process around your family's needs or your practice's workflow, liaise with Centrelink and keep you informed every step of the way.
Data Security & Privacy
Your clients’ sensitive information is protected through secure, Australian-based handling at every step.
Secure Data Handling
Bank-grade encryption and secure document transmission protocols for all sensitive financial information.
What Practices Say
Trusted by Professional Practices
Hear from professionals who rely on our Centrelink expertise every day.
"Strong Centrelink knowledge and a proactive, can-do attitude that has helped streamline our Centrelink processes, making them more efficient and effective."
Senior Wealth Adviser, Sydney
"Outstanding file noting that sets a great standard for accuracy and detail. The team always knows exactly where things stand."
Principal Accountant, Melbourne
"Consistently demonstrates excellent time management and organisational skills, ensuring everything is handled smoothly, even with a heavy workload."
Aged Care Consultant, Brisbane
Deep Legislation Knowledge
Comprehensive understanding of Social Security Act and related legislation.
Process Expertise
Know exactly how to navigate Centrelink's internal processes efficiently.
Dedicated Partner
Specialist Centrelink support that works as an extension of your professional team.
Accuracy Guaranteed
Correct information submitted first time, every time. No costly errors.
About CennoAssist
Built on Centrelink Experience
Built by a former Centrelink Team Lead with 5+ years of internal experience navigating means testing, Age Pension rules, and aged care assessments.
I know how to get things done quickly and correctly. I understand the means testing rules inside and out, the reporting requirements, and the most efficient ways to communicate changes.
CennoAssist was born from a simple observation: financial advisers, accountants, aged care specialists, and family offices should not lose hours navigating government bureaucracy when they could be serving clients and growing their practice.
Let CennoAssist handle Centrelink while your practice focuses on its clients.
Frequently Asked Questions
Answers for families and financial professionals alike, so you know exactly how we can help.
Need info to share with your partners or practice manager? Request our 1-Page Service & Workflow Guide (PDF) when you submit an enquiry.
Ready to Reclaim Your Time?
Let's uncover how CennoAssist can simplify your Centrelink workflow.
Send us an enquiry and we'll:
Map out your current Centrelink admin challenges
Explore how our 5+ years of Centrelink Service Centre experience can save your firm time
Review exactly how CennoAssist handles forms, calls, and follow-ups seamlessly
Determine if we're the right fit for your practice, no pressure either way
Perfect for professional practices ready to spend less time on hold and more time with clients.
Submit an Enquiry
Whether you're a family or a professional practice, fill out the form and we'll respond within two business days.